Answer repeat customer questions in a fraction of the time.

Who this is for

Support, sales and service teams handling a shared inbox full of repetitive questions that already have good answers somewhere.

How Rexora handles it

• Bring incoming messages together from your existing inbox.
• AI classifies each message and drafts a reply from your own knowledge.
• Sensitive or low-confidence messages are held, not auto-sent.
• A person reviews and approves drafts before they reach the customer.
• Anything that needs a human is routed to the right owner.

Inputs

• Incoming messages from your shared inbox
• Your existing help docs, FAQs or knowledge
• Rules for what must go to a human

Outputs

• A tagged, prioritised inbox
• Ready-to-review reply drafts
• Clear routing for anything sensitive

First workflow: inquiry triage & draft

1. Message lands in the shared inbox
2. AI tags the topic and drafts a reply from your docs
3. Low-confidence or sensitive items are held
4. A teammate reviews and approves the draft
5. Reply sent, or routed to the right person

Human approval boundary

Drafts are never sent automatically. A person approves replies before customers see them.

What can be connected later

• Help desk or CRM where access is available
• Additional inboxes, forms and chat channels
• Knowledge-base updates from approved replies

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