Answer the same questions once — let the assistant handle the repeats. Support and service teams answering the same questions about services, prices, procedures and order status, week after week.
from €1,500 — setup; optional monthly support from €300 / month. Prices in EUR, excl. VAT. EU B2B: reverse charge applies. LT clients: +21% VAT.
Support and service teams answering the same questions about services, prices, procedures and order status, week after week.
The problem
Good answers exist — in documents, old emails and people's heads — but every customer gets them rewritten by hand. Response times slip and the team burns hours on repetition.
What it automates
Answering common questions from your own documents, services and price lists
Classifying incoming questions and detecting what it can't answer
Drafting replies for human review where confidence is low
Routing anything sensitive or unclear to a named person — visibly
Logging what customers actually ask, so your FAQ improves
Typical inputs
Your service descriptions, price logic, procedures, FAQs
Historical Q&A (emails, tickets) you choose to share
Escalation rules: what must always reach a human
Typical outputs
An assistant that answers from your approved knowledge only
A visible human handover for everything else
A log of unanswered questions to extend the knowledge base
How delivery works
Knowledge mapping. We collect and structure the sources the assistant may answer from.
Guardrails. Escalation rules, tone, forbidden topics and the human-handover path.
Supervised launch. The assistant runs with the team reviewing answers before full rollout.
Monthly tuning. Unanswered questions and corrections feed back into the knowledge base.
What you get
A customer-facing assistant grounded in your own content
A clear, honest human handover (no pretending the bot is a person)
An escalation path your team controls
Documentation and a maintenance routine
Not included
Pretending the assistant is human — it is always labelled as an assistant
Answers outside the approved knowledge base
Phone/voice support (separate scope)
Paid tools / API usage / hosting (billed separately)
Risks & human control
The assistant only answers from content you approved; everything else is escalated.
Sensitive topics (complaints, legal, payments) always route to a person.
You can review logs and correct answers — corrections become the new truth.
Example workflow: pricing question at 22:40 (Example — illustrative, not a client result)
Customer asks about pricing outside business hours
Assistant answers from your approved price logic
Customer asks a contract-specific question
Assistant says honestly it needs a person and collects context
Your team gets the full thread next morning, ready to answer